A transparent overview of maintenance, inspections, screening, rent collection, lease administration, and owner reporting.
Residents submit maintenance information through the portal. Direct Realty reviews the request, communicates with the appropriate parties, coordinates vendor access, and follows up on completion. Vendor network and repair coordination is billed at $49.95 per vendor managed as disclosed in the management pricing.
Residents are instructed to contact emergency services first for fire, gas, crime, medical danger, or immediate life-safety threats. Property emergencies are documented and escalated according to the lease, management agreement, owner instructions, and the circumstances.
Repair authority, communication preferences, reserves, and owner approval thresholds are governed by the signed management agreement and written owner instructions. Emergencies, habitability concerns, legal duties, or situations requiring immediate action may need different handling.
Move-in, move-out, scheduled, and issue-specific evaluations may be used to document condition, identify maintenance needs, review lease compliance, and provide owners with better information.
Applicants receive the Tenant Selection Criteria before applying. The process may include identity, income, rental history, credit, criminal history, and other lawful verification. Pet and animal screening occurs after application approval, including for applicants who report no pets.
Residents use online payment tools. Delinquencies, lease concerns, notices, renewals, non-renewals, and eviction coordination are handled through documented procedures and applicable agreements.
The owner portal provides access to statements and property information. Direct Realty maintains property-level income and expense records, supporting documents, disbursement information, and year-end reporting as applicable.
Let’s build a clear plan for your rental property, home purchase, or sale.
