Tenant Information

No, unfortunately we can only hold a home once an application has been approved and the required funds have been provided to us. Dallas-Fort Worth is a competitive rental market and our homes always receive high interest. If you are interested in one of our available properties be sure to begin the rental application as soon as possible.

Yes. We want the rental property to look like it did, or better, then when you moved in. This is someone’s home. While you are there, it is your home. We want you to be proud to live in one of our rental properties. We give all residents a checklist and guide of what to do upon move-out to maximize your chances of getting 100% of your security deposit back.

Utilities are required to be on the day of move-in. You can call most utility companies far in advance of your move-in. It is recommended to have them on prior to your move-in date. We offer a concierge service to help you with utility set ups at www.directutilityconnect.com.

If you are working with an agent, your agent will be able to give you instructions on how to get started. If you do not have an agent, please email us at info@directrealtyteam.com.

It depends on your references. Typically our biggest delay is getting in touch with past landlords or employers for verification. It can be done in a day, but it is not guaranteed. You can expect one to three business days.

We accept applications on a first come-first serve basis.  We only run applications one-at-a-time.  If the first application that comes in is denied, we move to the next person in our queue.  We do not run applications until all parties in the group have fully applied.

The preferred method is through your tenant portal. Once you sign the lease we will generate a login for you. From here you can pay rent from your checking account and even set it to auto-pay at. Upon request we can generate a bar-code that allows you to pay with cash at any 7-Eleven Convenience Store, CVS Pharmacy, Wal-Mart Money Center or ACE Cash Express,  for a small fee paid to the store. 

For a list of tenant responsibilities reference section 17 and 26 of your lease. Please note if a repair is deemed neglectful or caused by the tenant, it may be charged back to you. These are items like lawn care and a/c or fridge filters. A great real world example was a stopped up and sometimes slow draining toilet. We called out a plumber to fix the issue and there was a small football in the drain line. This repair was on the tenant. Her kiddo even owned up to the football.

When you move in you will pay the full rent for the following month, and then on the first of the following month you will pay the prorated rent for the move in month. This allows us to pay agent commissions and other related expenses in a timely manner. An example would be if you moved in on December 15th you will pay the full January rent at move in, and then on January 1st you will pay the prorated rent for December. After that rent is always due on the 1st for the duration of the lease.